REASON 5
Forgotten Human Costs
Technology alone doesn’t guarantee success. A billing system is only as effective as the people who use it, and adaptation to change often requires more time and resources than anticipated.
What It Looks Like
- Insufficient training leaves employees struggling with new workflows.
- High stress and burnout lead to turnover among key personnel.
Risks
- Operational disruptions arise as institutional knowledge is lost.
- Delays and errors negatively impact customer satisfaction.
When to Spot It
- Challenges with the human side of change become evident during transition periods.
How to Solve It
- Prioritize training and support for teams throughout the implementation process.
- Plan for staffing increases during critical transition phases.
- Foster a culture of collaboration and open communication to ease the adjustment.