REASON 1

Insufficiently Defined Requirements

A clear vision is the foundation of any successful billing system. When organizations lack well-defined objectives, use cases, and requirements, they risk implementing a system that doesn’t meet their needs. Missteps often arise when stakeholders aren’t fully consulted, leaving critical edge cases and corner scenarios unaddressed.

What It Looks Like

  • Key use cases are overlooked, leading to frequent adjustments and inefficiencies.
  • Teams feel frustrated by constant rework and unanticipated challenges.

Risks

  • Continual tweaking drains productivity and increases costs.
  • Teams may lose trust in the system’s capabilities, hindering adoption.

When to Spot It

  • Issues often surface as soon as the system begins processing real-world scenarios at scale.

How to Solve It

  • Involve all stakeholders early to identify a comprehensive set of requirements.
  • Periodically reassess business objectives to align the system with evolving needs.
  • Partner with experienced consultants to navigate complexities and minimize oversights.