REASON 4

Patchwork Fixes

When issues arise in billing systems, the instinct to apply quick fixes can be tempting. However, these "band-aid" solutions often mask deeper systemic problems.

What It Looks Like

  • Workarounds create inefficiencies and complicate future upgrades.
  • Teams repeatedly solve the same issues without addressing the root cause.

Risks

  • Manual adjustments increase the risk of human error and compliance issues.
  • Over time, patchwork solutions create a fragile system prone to failure.

When to Spot It

  • Recurring problems signal underlying flaws in the broader O2C ecosystem.

How to Solve It

  • Investigate recurring issues to identify root causes.
  • Prioritize long-term solutions over short-term fixes.
  • Consider a holistic review of the O2C ecosystem to optimize performance.