REASON 3

Underestimated Cutover Periods

Transitioning to a new billing system isn’t instantaneous. Managing the "cutover" period—when legacy systems run in parallel with the new solution—requires careful planning and resources.

What It Looks Like

  • Data migration issues lead to discrepancies and delays.
  • Teams juggle duplicate tasks across old and new systems.

Risks

  • Increased workloads can overwhelm staff, leading to burnout.
  • Errors during the transition can disrupt cash flow and damage customer trust.

When to Spot It

  • The complexity of the cutover period becomes evident when the transition begins.

How to Solve It

  • Plan the cutover period well in advance, building in time for testing and validation.
  • Temporarily supplement staff with external resources to manage increased workloads.
  • Use managed services to ensure continuity while mitigating risks.