4 Ways to Amplify Your Team's Success, Ownership, and Maintenance of Your O2C Tech Stack as a Tech Owner
4 | Foster a Culture of Ownership
A culture of ownership occurs when problems are solved from the bottom up. People see issues and take the initiative to fix them.
Great ownership culture allows lean tech teams in complex cross-functional areas like O2C to sustain—or even improve—operational functionality even when operational complexity and scale increase.
Analysts, engineers, system administrators, designers, solutions architects, and others who feel they can and should fix problems themselves are going to seek out solutions rather than ignore, escalate, or work around problems by default.
How to foster a Culture of Ownership
Ownership culture thrives on clear business processes, continual learning, and collaboration. The success of any technology, no matter how well-structured, hinges on people. No one excels in a role plagued by constant troubleshooting or undocumented processes. Cultural issues often arise from dysfunctional systems that trap employees in repair loops or from workflows disconnected from their actual users.
Tech leaders should first assess and document their current state, then establish best practices and support playbooks for various scenarios. Encouraging employees to contribute to this process fosters ongoing improvement. Also, IT leaders should strengthen cross-team collaboration to ensure user needs are understood and reduce departmental friction. Leveraging external experts can help facilitate and accelerate this process.
Beyond these essentials, building a culture of ownership also means giving your team some level of ongoing training and development opportunities.
Outcome
Improved retention, faster innovation, and fewer issue escalations
Benefits of Building a Culture of Ownership
Having a strong ownership culture has a vast range of tangible benefits, from faster issue resolution when systems fail to IT leaders having to spend less time fixing problems because their team is empowered.
The most significant gain we encounter is companies feeling more confident in their O2C tech resiliency. Empowered teams build and maintain better systems.
