Organizations are often overly focused on isolated problems, reacting rather than considering the broader impact. Taking time to fully understand your business objectives will set a north star for success and how your billing system must support those objectives.

Instead of focusing on technical metrics, proper objectives align with desired billing outcomes: reducing days to close, creating a single source of truth, improving customer satisfaction scores, and accelerating the addition of new clients. Properly defined outcomes help align stakeholders across finance, operations, and IT with shared goals. It also helps break down silos and create a shared vision of results over processes.

When properly defined and communicated, business objectives become a framework for decision-making and prioritization across the business units and can facilitate a shared measure of meaningful success.