When issues arise, first look upstream to identify the root cause. Billing often compensates for failures elsewhere in the revenue pipeline. Even when issues manifest in billing, the problem doesn't necessarily lie within the billing system.

Assessing the proper placement of functions is also important. In many cases, companies overload their billing systems with functions that may not be best suited for billing, such as contract lifecycle management, product catalog, or data reconciliation. Putting too much in your billing system sets expectations that may be unachievable.

Establishing guidelines for what is in and out of scope for your platform will help avoid dissatisfaction with your billing system.