Billing is highly dependent on both up- and downstream workflows for its success, yet it is often overlooked in key business functions, forcing reactionary and short-sighted decisions. Identifying and formalizing your organization's business processes ensures that billing and critical stakeholders are not left out.

Key processes include product launches, tax compliance, financial reporting, go-to-market planning, and pricing changes.

A structured and formal approach to billing ensures consistency and accountability among parties who participate in the order-to-cash process. Implementing new capabilities goes beyond simply turning on features; treating them with the proper level of care improves efficiency, reduces errors, increases collaboration, and minimizes the risk of failure. Aligning the processes and technology with business outcomes will align teams, improve effectiveness, and ultimately lead to better scalability long term.