4 Hacks for Solving Your Billing-Related Problems

1 | Discover the Source of Problems

There is wisdom in the saying, “the squeaky wheel gets the grease.” When day-to-day issues stretch your schedule, it is natural to focus on the issue that screams the loudest. In many order-to-cash processes, inefficiencies and errors from upstream processes make their way to billing, where the issue then reveals itself: delayed invoices, customers receiving the wrong bills, or onerous manual processes. However, only focusing on the most visible issues leads to a constant battle of fixing symptoms instead of root causes. Determining why issues occurred in the first place and continue to occur is crucial.

To avoid this vicious cycle, engage stakeholders across the organization to understand the complete order-to-cash picture of the business. Next, map the pain points throughout the process to determine the root cause. The heart of regret is solving the wrong problem. This approach ensures you correct the issue at its point of origin.

The Heart of Regret is solving the wrong problem.