Even if you’ve recently implemented a new billing system, familiar problems experienced with the old system can resurface—and in some cases, worse than before. This phenomenon usually has little to do with the system itself and more to do with the approach. Managing process change is equally important to managing technical change. If this describes your situation, it’s not too late to reassess your approach.

Adjusting your approach might be all that is needed to get your system humming. You may need to rethink how clients are onboarded, how to allocate tasks, or how approvals flow. Adjusting your approach also means not letting the system be forgotten—continue to assess, optimize, and build a plan for long-term improvements that will ensure your billing system investment continues to deliver value to the business.