Not all clients are the same, so their billing needs will vary, particularly for highly complex businesses or pricing models. Ignoring clients' diverse billing needs in favor of a one-size-fits-all approach results in the creation of workarounds to serve these needs reactively, leading to inefficiencies in common tasks such as running billing cycles, fulfulling reports, or provisioning customers.

Instead of a one-size-fits-all approach, segment clients based on their billing needs or usage patterns (not necessarily how your company might segment clients, such as by industry). Most modern SaaS billing solutions provide flexible configuration capabilities that support various customer types and billing needs. Using workflows and common APIs results in fewer workarounds and manual processes, increases customer satisfaction, improves data quality, and leads to happier employees who can perform their job tasks with less friction.