Value Design
Launch & Transition
Deploy the solution, transition ownership, and prepare for post-launch care and support.
Deployment of Solution
Move configurations and components from the sandbox into production and smoke tests integrations in those environments.
Deliverable
Stood Up Production Instances
Ideal Format & Timing
- 1-2 weeks
Key Activities
- Move configurations from sandbox and/or staging environments into the production instance.
- Configure and smoke test production integrations, such as those with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software.
- Move and validate the final dataset (e.g., customers, invoices, rates) in the production environment.
Benefits
- Uses skilled resources to move data into production environments and provides validation of the data movement.
- Completes smoke testing on integrations ahead of go-live to identify any production environment differences and correct them as necessary.
Data Migration
Facilitate the migration, tie-outs, and testing of migrated data, including additional reports or controls necessary for business compliance needs.
Deliverable
Migrated and Validated Data in Production
Ideal Format & Timing
- Varied based on needs
Key Activities
- Move data from legacy systems into the new solution based on the needs of the business.
- Perform tie-outs and validations of the data migration to support future audit requests or backup support.
Benefits
- Migrates and translates the data into the new solution.
- Avoids large time investments from the customer side to validate and tie-out data.
Training & Documentation
Create documentation for customized and configured pieces of the solution and its supporting processes, including preparation and delivery of training materials to team members.
Deliverable
Documentation and Training
Ideal Format & Timing
- 3-4 weeks
Key Activities
- Identify and document business-specific configurations of the system.
- Identify and develop resources to use as desk guides.
- Identify and develop resources to use as training material.
- Help identify and document customer-specific processes or use of system features.
- Deliver training on the solution.
Benefits
- Supports teams by completing documentation quickly.
- Provides documentation prepared by skilled professionals who understand the business and system nuances.
Transition of Ownership
Work with business and technical users of the solution to transition knowledge, ownership, and processes for successful operation by the customer’s teams and provide hyper-care and support leading up to a full handover.
Deliverable
Transitioned Solution
Ideal Format & Timing
- Heavy collaboration and cross-over time between vendor and client teams during the transition
- 1-2 months
Key Activities
- Complete handover of the technical components within the system to the customer or ongoing support teams.
- Ensure solution administrators have the proper information to maintain the system.
- Provide hyper-care to the customer through the first billing cycle.
Benefits
- Provides dedicated support resources through the first billing cycle.
- Transfers comprehensive system knowledge from the team that designed and configured the solution