Value Discovery
Uncovering Value
Define business outcomes, uncover current solution impacts, identify a feasible future state, and digital transformation plan to get there.
Value Framing
Define and align on what success and value look like to the business and translate the current pain points into business value-based outcomes.
Deliverable
Business Value Framing Document
Ideal Format & Timing
- Half-day workshop with stakeholders
- 2-3 weeks, including pre- and post-workshop work
Key Activities
- Identify high-level business outcomes and objectives.
- Identify stakeholders' pain points and define themes.
- Define business value statements.
- Determine ways to measure and show progress on accomplishing those business value statements.
Benefits
- Defines and aligns business outcomes for the project (not the technical requirements) via discussions facilitated by a third party.
- Builds a framework for us in decision-making, communicating, and measuring progress.
Current Solution Impact Analysis
Deep dive into the current solution and processes to understand the real impact being caused throughout the business to maintain the status quo.
Deliverable
Current Impact Analysis
Ideal Format & Timing
- Full-day workshop to understand current state processes
- Follow-up sessions with specific SMEs as needed
- 2-3 weeks
Key Activities
- Understand the high-level process overview.
- Understand stakeholders' challenges and pain points.
- Dive into the impact those challenges cause for various SMEs across the business.
- Aggregate the data and prepare an analysis.
Benefits
- Provides a tangible way to express pain points and challenges within the current state process.
- Provides a metric and financial-driven argument to articulate the current solution costs—including hidden—to help show urgency.
Future State Mapping
Work with business and technical stakeholders to identify and design a future state that is achievable for the business.
Deliverable
Future State Map
Ideal Format & Timing
- Several working sessions with various stakeholders from across the business
- 3-4 weeks
Key Activities
- Identify key areas for improvement from the current state.
- Co-design a future state to address those areas (process, systems, and data).
- Understand what constraints or out-of-scope limits exist and adjust the future state accordingly.
- Use an iterative or phased approach to implement the desired future state based on business needs.
Benefits
- Uses O2C experts to help design an achievable and realistic future state.
- Supports billing implementation to address business needs.
- Identifies options for phased or iterative approaches to obtaining future state to minimize business disruption.
Digital Transformation Plan
Construct an overarching plan—more than just procuring a system—to go from the current to the future state, including key decisions to be made, resourcing, data flows, and overall program management.
Deliverable
Digital Transformation Plan
Ideal Format & Timing
- Several working sessions with various stakeholders from across the business
- 3-4 weeks
Key Activities
- Identify key decisions to be made that will impact vendor analysis process and end state design.
- Identify the level of change management scope and impact of the project on the business.
- Create a glide path of activities to facilitate the digital transformation plan.
Benefits
- Highlights critical decisions for the solution and vendor selection process.
- Provides an overall plan to manage the digital transformation program rather than simply implementing it.