Value Realization
MEasure and Optimize
Ensure operational metrics are connected to business goals to measure success against pre-established business metrics while identifying areas for improvement.
Data and Reporting Design
Use data architecture and billing experts to develop reports and dashboards for the business.
Deliverable
Report or Dashboard
Ideal Format & Timing
- 1-2 weeks
Key Activities
- Identify the needs, use cases, and audiences for each report.
- Design, configure, and create reports and dashboards.
- Iterate based on feedback or data changes.
Benefits
- Uses expert resources who understand the data model and design to create reports with quick turnaround times.
- Provides access to expert resources on data design and data architecture in the context of finance and O2C processes.
Technical Ecosystem Audit
Review, analyze, and make recommendations based on the use of the system, performance of the current ecosystem design, and technical configurations.
Deliverable
Technical Ecosystem Audit Report
Ideal Format & Timing
- 2-3 weeks
Key Activities
- Review overall ecosystem and tech stack of the billing solution.
- Review the billing solution's overall ecoystem and tech stack.
- Understand volumes, pain points, and other challenges the business is having with the solution.
- Provide a summary analysis of suggested modifications or changes within the existing systems.
Benefits
- Provides the business with expert recommendations for getting the most out of existing technology.
- Identifies areas of the billing system that could be optimized to enable increased volume and scale.
Business Process and Metric Alignment
Review, analyze, and make recommendations based on current state processes, the status of key performance indicators (KPIs) across the business' O2C processes, and operational metrics of the billing solution.
DeliverableS
- Business Process Audit Report
- KPI Audit Report
Ideal Format & Timing
- 3-4 weeks
Key Activities
- Understand and define current state processes.
- Understand and define current KPIs/metrics being measured for the business and map in-system and process-level metrics that support those.
- Identify process improvements and key risk points within the existing process.
Benefits
- Provides the business with expert recommendations for addressing current billing challenges by optimizing processes and leveraging existing technology.
- Communicates how to measure the impact of billing processes on the business.